Because we are keen in the Gulf Sea store on a distinguished and satisfactory experience with all its details from demand to receipt, we have been keen to provide a flexible and appropriate replacement and retrieval policy for all.
So we provided this policy to you:
o If you have the products that do not meet the specifications mentioned in the store
o Contact customer service through one of the contact options on the contact page
o Ensure that the products are not used and that they are returned in their original packaging if you receive them
o We will arrange the receipt of products from you with the same delivery address
o If your request is to use the credit card or bank transfer, the full value will be returned to the card or account that was used.
o If your request is to pay upon receipt, you will receive a balance that can be spent in the store with the value of the returned products.
General provisions:
o This service is only available in the Kingdom of Saudi Arabia
Returning the amount to a credit card or bank account requires 7 to 14 working days to appear in your bank statement.
used or damaged products covered will not be received as reference goods
o This service does not include misuse
o If your request is returned to us by the shipping company because you have not received it for a period of more than five days, we will deduct the shipping costs and return the remaining amount to your card or account that was used within 14 working days from the date of returning to us
